Soft Drinks & Non-Alcoholic Drinks Policy

Soft Drinks & Non-Alcoholic Beverages Policy

At Collector's Chamber, we take great care to ensure all drinks are stored and supplied in the best possible condition. Please read the following information before placing your order.

Product Quality

All beverages are sourced from reputable suppliers and are checked before dispatch. Products are stored in a clean, dry environment away from direct sunlight to help maintain their quality.

Minor cosmetic imperfections to cans or bottles, such as small dents, scratches, or label marks, may occasionally occur during transport or distribution. Unless these affect the safety or integrity of the product, they will not be considered a fault.

Best Before Dates

Many drinks are supplied with a Best Before date rather than a Use By date.

A Best Before date indicates when the manufacturer believes the product will be at its best quality. Products are often safe to consume after this date if they have been stored correctly, although flavour, colour, or carbonation may gradually change.

Collector's Chamber will always aim to supply products with reasonable shelf life remaining. Where a product has a shorter Best Before period than customers would normally expect, this will be clearly stated on the product listing.

Damaged Products

If your drink arrives leaking, broken, or significantly damaged during transit, please contact us within 48 hours of delivery.

To help us investigate, we may ask for:

• Your order number.

• Photographs of the damaged product.

• Photographs of the packaging it arrived in.

Where appropriate, we will offer a replacement, refund, or other suitable resolution in accordance with your statutory consumer rights.

Returns

Due to food safety and hygiene regulations, we cannot accept returns of drinks simply because you have changed your mind once they have been dispatched, unless required under UK consumer law.

If an item is supplied incorrectly or is faulty on arrival, please contact us and we will resolve the issue promptly.

Imported Drinks

Some products are imported from overseas and may differ from UK versions.

Imported drinks may feature:

• Different packaging or branding.

• Ingredients or sweeteners that differ from UK formulations.

• Nutritional information in another language.

• Different serving sizes.

Where possible, English ingredient information will be provided on the product page or packaging.

Ingredients & Allergens

Customers are responsible for checking ingredient and allergen information before consuming any product.

If you have allergies, intolerances, or dietary requirements, please read the product packaging carefully before consumption. If you require additional information before purchasing, please contact us.

Responsible Retail & Age Verification

Collector's Chamber is committed to the responsible sale of drinks.

Some products, including high-caffeine energy drinks and certain alcohol-free beverages, may require age verification before they are supplied.

Where age verification applies, this will be clearly stated on the product page.

For full details of our approach, including our Challenge 25 policy and age verification procedures, please see our Responsible Retail & Age Verification Policy.

Alcohol-Free Products

We may sell alcohol-free or 0.0% beverages.

Although these products contain no alcohol or only trace amounts permitted by law, they are intended for adult consumers. Customers should always check the product description and manufacturer's information before purchasing.

Product Availability

As we regularly source limited-edition, imported, and discontinued beverages, availability may change without notice. If a product becomes unavailable after purchase, we will contact you promptly to arrange an alternative or provide a full refund.

Contact Us

If you have any questions about our drinks or require additional product information before purchasing, please contact us and we will be happy to assist.